FAQs - Your Questions Answered
Find answers to the most common questions about our services, policies, and more.
What is the difference between wet cleaning and dry cleaning?
Well, dry-cleaning use a solvent called perk at a very high temperature to clean cloth and remove the spot or stain. It is not suitable for all clothes.
Wet clean is the latest technology using extremely sensitive detergent and conditioner with a little water. It makes sure that if the stain is not removed the cloth will not be damaged at all.
What if the cloth I gave to dry clean is spoiled?
We always read the instructions on your clothes and the sort it out. If your cloth has a high probability of bleeding or getting fade, we deny the service or ask the customer if he/she wants to go for a change.
Do I need to separate my colour cloths before giving?
No, but you should inform the pick-up guy about the specific cloth that is bleeding colour.
Can I cancel my order?
You can cancel the order within 30 minutes before express laundry. If you cancel late a charge of 20 rs will be added to your next bill. Also if you cancel more than 5 times continuously we block your I.D., which can be, unblock after dropping a mail or calling our customer care centre. We do so because many of the anti-elements generated fake order.
I have both dry clean and laundry how should I order?
You can either call us or book via app. You can order multiple services. We have this facility.
Is my membership transferable?
No, membership is non-transferable.
How many clothes are there in 1kg?
Approx. 3-4 cloths (Daily wear)
Will I get the bill?
Yes, we will send you SMS every time or you will get it in your app inbox. We believe in sustainable development by saving trees and paperless management.
Why kg system not per piece?
Kg system is new in India but it is very efficient. Giving different price to every cloth will create chaos and difficult to manage at the user end as well as to the company.
And after all, clothes are clothes we don’t believe in partiality ;-).
Do you charge for pick-up and delivery?
No, we don’t charge for our package customer or other services, they are free at your doorstep.
But for express laundry, if the weight if less then 3 kg we charge 25 rs extra. And for super express laundry and dry clean, we charge 100 rs.